Customer Engagement Consultant (m/w/d)
Capita (Polska) Sp. z o.o. · Kraków (pow. Kraków)
Do ustalenia
✓ Zweryfikowane
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Hybrydowa
LokalizacjaKraków (pow. Kraków)
Lubicz 23
Lubicz 23
Godziny pracy
Forma pracyHybrydowa
Szczebel stanowiskaMłodszy specjalista
WynagrodzenieDo ustalenia
KategoriaObsługa klienta i infolinia
Data dodania27.10.2026
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Obowiązki
Answering/making calls to policy holders to assist/verify them.
Processing verification forms.
Following form rejection and returned mail processes.
Assisting customers with any queries/questions/complaints both verbally and in writing.
Extracting data and producing/sending letters for clients.
Setting up projects/clients in Sage CRM including clients email templates.
Supporting the client results process.
Wymagane języki
angielski, polski
Wymagania
Good written and verbal communication skills in English, at least C1 level.
Communicative Polish, min. B2 level.
Skills in the use of core MS Office products, Word and Excel.
Excellent communication skills.
A strong customer focus and a good telephone manner.
Excellent attention to detail.
The ability to work well in teams.
A focused and self-motivated approach to work.
Dodatkowe benefity
Mental Health Helpline and Employee Assistance Program - psychological, psychotherapeutic, and coaching support for you and your family
An extra day off for voluntary activities close to your heart
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
A multinational environment with strong ties to UK business culture
LuxMed medical healthcare and Generali group insurance
Multisport Plus / Classic or MultiKafeteria benefit systems
A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day)
No dress code