Customer Service Agent with English (m/f/d)

Handle inbound and outbound calls with customers, providing support and information.

Verify customer details and process related documentation.

Assist customers with enquiries, requests, and complaints via phone and email.

Maintain accurate customer records and update information in internal systems.

Support day-to-day administrative and client service processes.

Ensure a high standard of customer experience and service delivery.

Fluent English language skills (min. C1 level), both written and spoken.

Communicative Polish language skills, both written and spoken.

Good working knowledge of Microsoft Office applications, particularly Word and Excel.

Excellent communication and interpersonal skills.

Strong customer service orientation and professional telephone manner.

High attention to detail and accuracy.

Ability to work effectively both independently and as part of a team.

Self-motivated, proactive, and well-organized approach to work.